Emergency Dispatch Technology Stuck in the Past
ROSWELL, GA. – October 9, 2018 (tuscaloosanews.com) An online article at tuscaloosanews.com discusses the aging technology in most 911 emergency call centers and how some areas are taking steps to upgrade.*
The level of technology available to a dispatcher when you dial 911 depends mostly on where you live or where you’re located when an emergency occurs. There are no federal mandates or standards for call centers, which means they are managed by state and local governments. The technology inside most of them is still based largely on landline telephones.
To illustrate the gap between some centers’ technology, during the school shooting in Parkland, Florida, high school students had to whisper information to dispatchers or text information to people outside of the school who could call 911. In Michigan, a few months later, a woman was able to text information about a hostage situation directly to 911 dispatchers. Centers’ inability to accept text messages and videos has become a hindrance to officers responding to emergencies.
In addition, almost 80 percent of 911 calls in the United States come from cell phones, but many centers are unable to easily detect the exact location of a cell phone caller. In the late 1960s, when the 911 system was implemented, dispatchers would receive only a few phone calls about any given emergency, and the landline calls would be traced back to the address registered to the phone line.
Now, because people have phones with them at all times, dispatchers are inundated with calls during emergencies, and the calls are not as easy to trace. If someone calls from a high-rise building, for example, dispatchers won’t be able to tell which floor that person is on, costing valuable response time.
Many communities, like Roswell, Georgia, have started taking steps to upgrade their 911 technology, including acceptance of text messages and working toward accepting video submissions and livestreams.
Put Our Law Firm's Over 34 Years Of Legal Experience To Work For Your Case!
If you have been injured in any type of accident caused by someone else’s negligence, call Montlick & Associates, Attorneys at Law for your free consultation today. Montlick & Associates, Attorneys at Law has been representing those who suffer serious injuries throughout all of Georgia and in the Southeast for over thirty-four years, including but not limited to Albany, Athens, Atlanta, Augusta, Columbus, Gainesville, Macon, Marietta, Rome, Roswell, Savannah, Smyrna, Valdosta, Warner Robins and all smaller cities and rural areas in the state.
No matter where you are located our attorneys are just a phone call away, and we will even come to you. Call us 24 hours day/7 days a week for your Free Consultation at 1-800-LAW-NEED (1-800-529-6333). You can also visit us online at www.montlick.com and use our Free Case Evaluation Form or 24-hour live chat.
Montlick & Associates, Attorneys at Law
17 Executive Park Dr NE
Atlanta, GA 30329
Telephone: 1 (800) LAW-NEED
Telephone: 1 (404) 529-6333